Order Cancellation and Return Policy

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

VyCart reserves the right to accept the cancellation of any order. VyCart also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Cancellation Policy - Hyperlocal

The Orders placed by you on the Platform are non-cancellable and non-refundable via self serve under MINUTES delivery option owing to quick delivery times, except if cancellation/refund is requested via CX Agent under the following circumstances:

• The Order could not be delivered within the estimated time that was displayed while placing the order;
• The Order has not been picked by the Delivery Partner;
• The Seller has not accepted or has canceled the Order due to reasons not attributable to You.
• Easy Doorstep Cancellation
• Any other reason that the Platform may update from time to time

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.

Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform's push notifications or other communication methods as outlined within these Terms or as determined by the Company.

Returns Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

The return policy is divided into two parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box, freebies and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
Undamaged Packaging	The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products eligible for a refund, the refund will be processed once the returned product has been received by the seller. This process may take up to 10 days for refunds, replacements, or exchanges.

Part 2 - General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.

VyCart holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by VyCart’s authorized representative.

Return Policy - Hyperlocal

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the return policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return policy on the product page for any exceptions to this returns policy and the table below